339 Extremely Powerful Known Error Database Questions You Do Not Know

What is involved in Known Error Database

Find out what the related areas are that Known Error Database connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Known Error Database thinking-frame.

How far is your company on its Known Error Database journey?

Take this short survey to gauge your organization’s progress toward Known Error Database leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Known Error Database related domains to cover and 339 essential critical questions to check off in that domain.

The following domains are covered:

Known Error Database, Service Desk, IT Service Management Forum, Ishikawa diagram, Configuration management system, TM Forum, Business Information Services Library, Tudor IT Process Assessment, Corporate governance of information technology, Configuration item, Incident Management, RPR problem diagnosis, Enterprise life cycle, Performance engineering, Financial management for IT services, Granular configuration automation, Software metric, Application Management, Event Management, Information security, ITIL security management, Joint venture, Service portfolio management, Computer security, Call for bids, Functional Management, Best practice, Change request, ITIL/service design package, Application Performance Management, Program management, Project management, Point of contact, ICT infrastructure, Knowledge management, Definitive software library, Underpinning contract, IBM Tivoli Unified Process, Secondary support level, Request Fulfilment, Help desk, Six Sigma, Economic efficiency, Information Technology Infrastructure Library, Configuration management, Deming Cycle, Call centre, The Stationery Office, Information Management, Capacity management, HM Treasury, Fishbone diagram, Cabinet Office, Software asset management, Central Computer and Telecommunications Agency, Tertiary support level, Demand management, Office of Government Commerce, Business Service Management, Microsoft Operations Framework, IT service continuity, W. Edwards Deming, Identity management, Change management, Access Management:

Known Error Database Critical Criteria:

Focus on Known Error Database issues and revise understanding of Known Error Database architectures.

– What are our best practices for minimizing Known Error Database project risk, while demonstrating incremental value and quick wins throughout the Known Error Database project lifecycle?

– What are the disruptive Known Error Database technologies that enable our organization to radically change our business processes?

– What will drive Known Error Database change?

Service Desk Critical Criteria:

Grade Service Desk decisions and probe using an integrated framework to make sure Service Desk is getting what it needs.

– Why is Customer Service and helpdesks so undervalued given that this is a core part of branding and growth i e The head of the Service Desk is not a CxO level title?

– Are there any disadvantages to implementing Known Error Database? There might be some that are less obvious?

– How do we know that any Known Error Database analysis is complete and comprehensive?

– How does mobility improve your organizations service desk effectiveness?

– Is the cloud service providers service desk local, onshore or offshore?

– Does the service provider have a service desk function based on ITIL principles?

– How does mobility improve your organizations service desk effectiveness?

– Is the cloud service providers service desk local, onshore or offshore?

– How does mobility improve our organizations service desk effectiveness?

– Are You Running Your Service Desk or is Your Service Desk Running You?

– What are valid performance indicators for the service desk?

– Why a service desk?

IT Service Management Forum Critical Criteria:

Mix IT Service Management Forum decisions and learn.

– What are the top 3 things at the forefront of our Known Error Database agendas for the next 3 years?

– How do we go about Securing Known Error Database?

– How do we keep improving Known Error Database?

Ishikawa diagram Critical Criteria:

Discuss Ishikawa diagram planning and find answers.

– Does Known Error Database analysis show the relationships among important Known Error Database factors?

– Why is Customer Service substandard?

– What are our Known Error Database Processes?

Configuration management system Critical Criteria:

Unify Configuration management system visions and stake your claim.

– Think about the functions involved in your Known Error Database project. what processes flow from these functions?

– What exactly are the required characteristics of a Configuration Management system for managing dynamic change?

– How can you measure Known Error Database in a systematic way?

TM Forum Critical Criteria:

Adapt TM Forum issues and separate what are the business goals TM Forum is aiming to achieve.

– What are the barriers to increased Known Error Database production?

– Does the Known Error Database task fit the clients priorities?

Business Information Services Library Critical Criteria:

Experiment with Business Information Services Library engagements and clarify ways to gain access to competitive Business Information Services Library services.

– Who will be responsible for making the decisions to include or exclude requested changes once Known Error Database is underway?

– What is the source of the strategies for Known Error Database strengthening and reform?

Tudor IT Process Assessment Critical Criteria:

Design Tudor IT Process Assessment tasks and question.

– Can Management personnel recognize the monetary benefit of Known Error Database?

– What are current Known Error Database Paradigms?

Corporate governance of information technology Critical Criteria:

Face Corporate governance of information technology tactics and develop and take control of the Corporate governance of information technology initiative.

– What tools do you use once you have decided on a Known Error Database strategy and more importantly how do you choose?

– How will you know that the Known Error Database project has been successful?

– What is our Known Error Database Strategy?

Configuration item Critical Criteria:

Gauge Configuration item visions and inform on and uncover unspoken needs and breakthrough Configuration item results.

– At what point will vulnerability assessments be performed once Known Error Database is put into production (e.g., ongoing Risk Management after implementation)?

– A Configuration Management database (cmdb) can contain different configuration items (cis). Which items would not normally be regarded as a ci?

– During release, do the configuration items used match with the latest version indicated in baseline record?

– Are all requested changes to the configuration items assessed, processed and tracked?

– When a Known Error Database manager recognizes a problem, what options are available?

– What: selection of configuration items (what should be managed?

– Are the relationships between configuration items established?

– Which of the entities should be configuration items?

– What are configuration items, baselines, etc. ?

– How will configuration items be controlled?

– How will configuration items be identified?

– How can we improve Known Error Database?

Incident Management Critical Criteria:

Coach on Incident Management outcomes and define Incident Management competency-based leadership.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Known Error Database?

– Which processes other than incident management are involved in achieving a structural solution ?

– Which individuals, teams or departments will be involved in Known Error Database?

– In which cases can CMDB be usefull in incident management?

– Why is Known Error Database important for you now?

– What is a primary goal of incident management?

RPR problem diagnosis Critical Criteria:

Start RPR problem diagnosis results and look in other fields.

– How will you measure your Known Error Database effectiveness?

Enterprise life cycle Critical Criteria:

Rank Enterprise life cycle adoptions and revise understanding of Enterprise life cycle architectures.

– Can we add value to the current Known Error Database decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Known Error Database?

Performance engineering Critical Criteria:

Investigate Performance engineering visions and find out.

– What will be the consequences to the business (financial, reputation etc) if Known Error Database does not go ahead or fails to deliver the objectives?

– What tools and technologies are needed for a custom Known Error Database project?

– What business benefits will Known Error Database goals deliver if achieved?

Financial management for IT services Critical Criteria:

Audit Financial management for IT services quality and ask what if.

– Can we do Known Error Database without complex (expensive) analysis?

– How can skill-level changes improve Known Error Database?

– Are there recognized Known Error Database problems?

Granular configuration automation Critical Criteria:

X-ray Granular configuration automation governance and forecast involvement of future Granular configuration automation projects in development.

– Will Known Error Database have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– How do mission and objectives affect the Known Error Database processes of our organization?

– Will Known Error Database deliverables need to be tested and, if so, by whom?

Software metric Critical Criteria:

Set goals for Software metric tasks and prioritize challenges of Software metric.

– What are the best software metrics for discerning Agile (vs. non-Agile) process effects on teams artifacts?

– Do we monitor the Known Error Database decisions made and fine tune them as they evolve?

– Does our organization need more Known Error Database education?

Application Management Critical Criteria:

Win new insights about Application Management leadership and explore and align the progress in Application Management.

– How do we Improve Known Error Database service perception, and satisfaction?

– How is the value delivered by Known Error Database being measured?

– Is a Known Error Database Team Work effort in place?

Event Management Critical Criteria:

Disseminate Event Management issues and shift your focus.

– Is there any existing Known Error Database governance structure?

– Are there Known Error Database problems defined?

Information security Critical Criteria:

Scan Information security management and test out new things.

– Does the information security function actively engage with other critical functions, such as it, Human Resources, legal, and the privacy officer, to develop and enforce compliance with information security and privacy policies and practices?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– How do your measurements capture actionable Known Error Database information for use in exceeding your customers expectations and securing your customers engagement?

– Does the ISMS policy provide a framework for setting objectives and establishes an overall sense of direction and principles for action with regard to information security?

– Are Human Resources subject to screening, and do they have terms and conditions of employment defining their information security responsibilities?

– Is mgmt able to determine whether security activities delegated to people or implemented by information security are performing as expected?

– Are information security roles and responsibilities coordinated and aligned with internal roles and external partners?

– Have standards for information security across all entities been established or codified into regulations?

– Does your organization have a chief information security officer (ciso or equivalent title)?

– Ensure that the information security procedures support the business requirements?

– what is the difference between cyber security and information security?

– Is an organizational information security policy established?

– Is information security an it function within the company?

– Conform to the identified information security requirements?

– Is information security managed within the organization?

– What is information security?

ITIL security management Critical Criteria:

Understand ITIL security management tactics and report on setting up ITIL security management without losing ground.

– What are all of our Known Error Database domains and what do they do?

– Are there Known Error Database Models?

Joint venture Critical Criteria:

Test Joint venture tasks and probe using an integrated framework to make sure Joint venture is getting what it needs.

– Think about the kind of project structure that would be appropriate for your Known Error Database project. should it be formal and complex, or can it be less formal and relatively simple?

– Is there a Known Error Database Communication plan covering who needs to get what information when?

– What potential environmental factors impact the Known Error Database effort?

Service portfolio management Critical Criteria:

Accelerate Service portfolio management management and observe effective Service portfolio management.

– Consider your own Known Error Database project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

Computer security Critical Criteria:

Investigate Computer security issues and overcome Computer security skills and management ineffectiveness.

– Does your company provide end-user training to all employees on Cybersecurity, either as part of general staff training or specifically on the topic of computer security and company policy?

– Will the selection of a particular product limit the future choices of other computer security or operational modifications and improvements?

– How can you negotiate Known Error Database successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Does Known Error Database create potential expectations in other areas that need to be recognized and considered?

Call for bids Critical Criteria:

Chat re Call for bids governance and describe the risks of Call for bids sustainability.

– What prevents me from making the changes I know will make me a more effective Known Error Database leader?

– Is maximizing Known Error Database protection the same as minimizing Known Error Database loss?

Functional Management Critical Criteria:

Air ideas re Functional Management issues and get going.

– Does Known Error Database include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– What are the key elements of your Known Error Database performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What is Effective Known Error Database?

Best practice Critical Criteria:

Chart Best practice planning and define Best practice competency-based leadership.

– Achieving service management excellence is an on-going process. Just as an organization can never have enough sales, so they can never stop paying attention to service assurance. With service management and assurance having such a critical role for CSPs, how can they both achieve optimal service assurance delivery and implement supporting processes to ensure that best practice continues to be observed?

– What are the best practices for software quality assurance when using agile development methodologies?

– Are we proactively using the most effective means, the best practices and maximizing our opportunities?

– Does your organization have a company-wide policy regarding best practices for cyber?

– What are some best practices for gathering business intelligence about a competitor?

– What are the best practices in knowledge management for IT Service management ITSM?

– Who would you consider best practice in any or all of the instore sales drivers?

– What are some best practices for implementing an air gap in a our setting?

– How does big data impact Data Quality and governance best practices?

– Are there any best practices or standards for the use of Big Data solutions?

– Which is really software best practice, CMM or agile development?

– What are the a best practices for Agile SCRUM Product Management?

– What are some best practices for managing business intelligence?

– What are the best practices for Risk Management in Social Media?

– Which Known Error Database goals are the most important?

– Do we adhere to best practices interface design?

Change request Critical Criteria:

Trace Change request quality and get going.

– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?

– Does the suggested change request support a mandate that was not in place when the projects original scope was complete?

– Will the product of the project fail to satisfy customer requirements if the change request is not executed?

– Will the product of the project fail to satisfy customer requirements if a change request is not executed?

– Can agile methods be used effectively for evolving a system in response to customer change requests?

– Does the suggested change request represent a desired enhancement to the products functionality?

– Does a suggested change request represent a desired enhancement to the products functionality?

– Does the suggested change request seem to represent a necessary enhancement to the product?

– Do the Known Error Database decisions we make today help people and the planet tomorrow?

– Is the requested change request a result of changes in other project(s)?

– Do Known Error Database rules make a reasonable demand on a users capabilities?

– Will the project fail if the change request is not executed?

– Is impact analysis performed for all change requests?

– How do we Lead with Known Error Database in Mind?

ITIL/service design package Critical Criteria:

Devise ITIL/service design package tasks and grade techniques for implementing ITIL/service design package controls.

– How to deal with Known Error Database Changes?

Application Performance Management Critical Criteria:

Review Application Performance Management adoptions and explore and align the progress in Application Performance Management.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Known Error Database process. ask yourself: are the records needed as inputs to the Known Error Database process available?

– Are assumptions made in Known Error Database stated explicitly?

– What about Known Error Database Analysis of results?

Program management Critical Criteria:

Examine Program management outcomes and secure Program management creativity.

– If the focus of the issue is not clear, what additional information will be useful and how can it be obtained?

– What are the relative benefits of selecting one aspect of an issue over another as a focus for the program?

– Should we provide Scrum training to senior management, including the people in the Program Management office?

– Can the findings or recommendations be used as an impetus or leverage for policy development?

– Have any strategies helped create or increase a demand from the target group for change?

– What is the range of potential strategies which could achieve the possible objectives?

– Do the expected outcomes justify the level of resources required to run the program?

– Does increasing our companys footprint add to the challenge of business continuity?

– Does the program offer any training opportunities for students or volunteers?

– Is our organization covered against data leakage, loss and rogue employees?

– What resources are required to conduct and write up the evaluation?

– Have any changes occurred which could reduce external support?

– What forms of communication or reporting are appropriate?

– What protocols will be required for the data collection?

– Does the program plan include a communication strategy?

– What set of analyses or comparisons will be made?

– Would we know if we were the victim of a breach?

– Does your success require a culture change?

– How is agile Program Management done?

– When will the data be collected?

Project management Critical Criteria:

Confer re Project management risks and define what our big hairy audacious Project management goal is.

– How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years youve spent defining and refining your systems and software process assets?

– From an organizational perspective, what are the trade-offs involved in shifting all project management to an agile approach, versus maintaining a mixed portfolio of agile and traditional development?

– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– How are agile principles being applied in large projects and multi-site projects?

– What happens to the function of the business analysis in user story development?

– Why would anyone want to discard the benefits of collocated teams?

– Does your organization have a Project Management Office (PMO)?

– How do we create a culture that supports project management?

– What is the role of Project Management Body of Knowledge?

– Agile Project Management and PRINCE2 9 – one or the other, or both?

– How will stakeholders and customers react to the change?

– Are there separate sub-systems that have to communicate?

– What project management associations are you a member of?

– How do we deal with change when it happens?

– How do we minimize impact and cost?

– Velocity -how fast are we going?

– When is done done?

Point of contact Critical Criteria:

Focus on Point of contact results and plan concise Point of contact education.

– In the case of a Known Error Database project, the criteria for the audit derive from implementation objectives. an audit of a Known Error Database project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Known Error Database project is implemented as planned, and is it working?

ICT infrastructure Critical Criteria:

Contribute to ICT infrastructure tasks and maintain ICT infrastructure for success.

– Have the types of risks that may impact Known Error Database been identified and analyzed?

– Who will be responsible for documenting the Known Error Database requirements in detail?

Knowledge management Critical Criteria:

Define Knowledge management governance and transcribe Knowledge management as tomorrows backbone for success.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Known Error Database models, tools and techniques are necessary?

– What best practices in knowledge management for Service management do we use?

– How do we manage Known Error Database Knowledge Management (KM)?

– When is Knowledge Management Measured?

– How is Knowledge Management Measured?

Definitive software library Critical Criteria:

Inquire about Definitive software library planning and explain and analyze the challenges of Definitive software library.

– What new services of functionality will be implemented next with Known Error Database ?

– Is the Known Error Database organization completing tasks effectively and efficiently?

– How can the value of Known Error Database be defined?

Underpinning contract Critical Criteria:

Analyze Underpinning contract visions and remodel and develop an effective Underpinning contract strategy.

– Risk factors: what are the characteristics of Known Error Database that make it risky?

– Who will provide the final approval of Known Error Database deliverables?

IBM Tivoli Unified Process Critical Criteria:

Define IBM Tivoli Unified Process tasks and suggest using storytelling to create more compelling IBM Tivoli Unified Process projects.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Known Error Database. How do we gain traction?

Secondary support level Critical Criteria:

Survey Secondary support level outcomes and integrate design thinking in Secondary support level innovation.

– What are the usability implications of Known Error Database actions?

Request Fulfilment Critical Criteria:

Check Request Fulfilment projects and find answers.

– In a project to restructure Known Error Database outcomes, which stakeholders would you involve?

– What is our formula for success in Known Error Database ?

Help desk Critical Criteria:

Define Help desk engagements and report on developing an effective Help desk strategy.

– The offeror will describe its service levels for fixes, help desk, etc.  will it reduce its fees if the service levels are not met?

– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?

– Complement identity management and help desk solutions with closedloop import and export?

– What features of the current help desk service management tool are being used?

– Do you monitor the effectiveness of your Known Error Database activities?

– How has the current help desk service management tool been customized?

– Do we know the number of password problem help desk calls per month?

– What is the current help desk service management tool and version?

– How will the offeror provide support through the help desk?

– Help desk password resets easily measured (specific number?

– Number of password problem help desk calls per month?

– How does the help desk authenticate callers?

Six Sigma Critical Criteria:

Infer Six Sigma visions and proactively manage Six Sigma risks.

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

– Are we making progress? and are we making progress as Known Error Database leaders?

– How is Lean Six Sigma different from TOGAF Architecture?

– What are internal and external Known Error Database relations?

Economic efficiency Critical Criteria:

Extrapolate Economic efficiency leadership and spearhead techniques for implementing Economic efficiency.

– What role does communication play in the success or failure of a Known Error Database project?

Information Technology Infrastructure Library Critical Criteria:

Consider Information Technology Infrastructure Library governance and describe which business rules are needed as Information Technology Infrastructure Library interface.

– Think about the people you identified for your Known Error Database project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– What are the Key enablers to make this Known Error Database move?

Configuration management Critical Criteria:

Merge Configuration management tactics and diversify by understanding risks and leveraging Configuration management.

– If a customer complains that service levels are below those agreed in the sla, apparently due to a number of related hardware incidents, who is responsible for ensuring the cause is investigated?

– Have the cis and the exact version or revision that constitutes a particular baseline (documents, source code, problem reports and change documents) been identified?

– How do you do keep current with a continuously changing codeline, and also make progress without being distracted by your environment changing out from under you?

– Have all mechanisms that can lead to temporary or permanent changes to facility configuration been identified?

– Can we answer questions like: Is the right version of the compiler and other software tools specified?

– How do you build get the right versions of the right components into a new workspace?

– How do engineering changes interface with the configuration management process?

– How are unauthorized changes to source code prevented, detected, and corrected?

– When: when do you start to place an entity under configuration control?

– Is there a Material Condition and Aging Management program in place?

– When can the building, testing and implementation of a change begin?

– Has change implementation been approved by appropriate authorities?

– Are periodic effectiveness assessment done on your CM Program?

– How and when are baselines created and physically controlled?

– Has an initial assessment of your cm program been conducted?

– Are all identified requirements allocated to test cases?

– What is the last mile connectioin?

– What is configuration management?

– How are baselines verified?

– Implemented as proposed?

Deming Cycle Critical Criteria:

Air ideas re Deming Cycle goals and oversee implementation of Deming Cycle.

– Why are Known Error Database skills important?

Call centre Critical Criteria:

Categorize Call centre management and get the big picture.

– Is Known Error Database dependent on the successful delivery of a current project?

– How would one define Known Error Database leadership?

The Stationery Office Critical Criteria:

Track The Stationery Office risks and mentor The Stationery Office customer orientation.

– What are your current levels and trends in key measures or indicators of Known Error Database product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

Information Management Critical Criteria:

Deliberate Information Management management and display thorough understanding of the Information Management process.

– What is the difference between Enterprise Information Management and Data Warehousing?

– What sources do you use to gather information for a Known Error Database study?

– How is Business Intelligence and Information Management related?

– What are the short and long-term Known Error Database goals?

Capacity management Critical Criteria:

Grade Capacity management leadership and use obstacles to break out of ruts.

– Application sizing is a technique used by capacity management. why is application sizing important?

– How do we measure improved Known Error Database service perception, and satisfaction?

HM Treasury Critical Criteria:

Illustrate HM Treasury quality and shift your focus.

Fishbone diagram Critical Criteria:

Understand Fishbone diagram issues and budget the knowledge transfer for any interested in Fishbone diagram.

Cabinet Office Critical Criteria:

Mine Cabinet Office adoptions and overcome Cabinet Office skills and management ineffectiveness.

Software asset management Critical Criteria:

Meet over Software asset management leadership and assess and formulate effective operational and Software asset management strategies.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Known Error Database services/products?

Central Computer and Telecommunications Agency Critical Criteria:

Differentiate Central Computer and Telecommunications Agency visions and forecast involvement of future Central Computer and Telecommunications Agency projects in development.

– Is Supporting Known Error Database documentation required?

Tertiary support level Critical Criteria:

Frame Tertiary support level tactics and interpret which customers can’t participate in Tertiary support level because they lack skills.

– What management system can we use to leverage the Known Error Database experience, ideas, and concerns of the people closest to the work to be done?

Demand management Critical Criteria:

Face Demand management results and find answers.

– Why is it important to have senior management support for a Known Error Database project?

– Which are the key performance indicators for Customer Service?

– Is your organization considering or implementing the concept of DevOps?

– How to Secure Known Error Database?

Office of Government Commerce Critical Criteria:

Chart Office of Government Commerce outcomes and intervene in Office of Government Commerce processes and leadership.

– Does Known Error Database appropriately measure and monitor risk?

Business Service Management Critical Criteria:

Think carefully about Business Service Management strategies and secure Business Service Management creativity.

– What is the total cost related to deploying Known Error Database, including any consulting or professional services?

– What are your most important goals for the strategic Known Error Database objectives?

Microsoft Operations Framework Critical Criteria:

Detail Microsoft Operations Framework planning and report on setting up Microsoft Operations Framework without losing ground.

– What vendors make products that address the Known Error Database needs?

IT service continuity Critical Criteria:

Have a session on IT service continuity planning and sort IT service continuity activities.

– What are the business goals Known Error Database is aiming to achieve?

W. Edwards Deming Critical Criteria:

Reorganize W. Edwards Deming visions and ask what if.

– Meeting the challenge: are missed Known Error Database opportunities costing us money?

– How do we maintain Known Error Databases Integrity?

Identity management Critical Criteria:

Troubleshoot Identity management failures and tour deciding if Identity management progress is made.

– With so many identity management systems proposed, the big question is which one, if any, will provide the identity solution to become standard across the internet?

– Do we keep track of who the leading providers of identity management products and services are, and what are their key offerings, differentiators and strategies?

– How is the market for identity management evolving in new technologies, market trends and drivers, and user requirements?

– Did we develop our saas identity management solution in house or was it acquired from other vendors?

– How do we make it meaningful in connecting Known Error Database with what users do day-to-day?

– What is the security -life cycle identity management business case?

– Are accountability and ownership for Known Error Database clearly defined?

– What are the identity management facilities of the provider?

– What is a secure identity management infrastructure?

– What is identity management to us (idm)?

– How can identity management help?

– What about identity management?

Change management Critical Criteria:

Trace Change management engagements and get out your magnifying glass.

– The objective of Change Management is to ensure that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. all changes should be traceable, in other words, one can answer the question, what changed? Do we do this?

– Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?

– In terms of change focus, leaders will examine the success of past strategic initiatives and the concrete Change Management that accompanied them. is the overall strategy sound?

– What steps have executives included in the Change Management plan to identify and address customers and stakeholders concerns about the specific process to be reengineered?

– Business Change and Training Manager responsibilities include Planning, coordinating and implementing an Organizational Change Management Plan?

– Do you have resources, processes, and methodologies in place to provide training and organizational change management services?

– Do you have formalized processes for organizational change management within your organization?

– What are some concrete ways to help executives understand the value of change management?

– Does the service providers Change Management process match the customers needs?

– In what scenarios should change management systems be introduced?

– What has been your most Challenging change management experience?

– What change management practices does your organization employ?

– What is the latest success strategy in change management?

– When and how is Change Management used on a project?

Access Management Critical Criteria:

Facilitate Access Management governance and reduce Access Management costs.

– If your devices live for decades, are you sure that you can trust the network that the devices are connected to for the full lifetime of the device?

– Who are the authorized users both personnel and automated processes within and outside the organization?

– Will this new access cause any segregation of duty issues within the role that is being updated?

– Are adequate resources allocated to appropriately deploy user-access management controls?

– Which users require access to which assets, to what extent, and in what circumstances?

– What is the time spent by users before, during and after a typical password problem?

– How does the organization determine the regulatory requirements it must meet?

– How will you insure seamless interoperability of the products moving forward?

– What password parameters have been established for companywide applications?

– What happens if a user changes their password natively in active directory?

– Are segregation of duty conflicts identified within iam processes?

– Is there a uniform approach for applications to enforce access?

– Enable unix and linux authentication from active directory?

– Does the system include a publicly available Web interface?

– How can Access Management play in an ACO environment?

– Peak staffing to support post-weekend call volumes?

– How often are granted access permissions reviewed?

– For how long have users had their access?

– What can jsmith123 do on this system?

– Who approves accounts?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Known Error Database Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Known Error Database External links:

Known Error Database: An Introduction to KEDBs – BMC …

7 Benefits of Using a Known Error Database (KEDB)

Knowledge Tool as Known Error Database | CA …

Service Desk External links:

Welcome to BMC Service Desk Express

Five Points Service Desk

CA Service Desk Manager – Login

IT Service Management Forum External links:

[PDF]The IT Service Management Forum AT YOUR SERVICE

IT Service Management Forum – Revolvy
https://update.revolvy.com/topic/IT Service Management Forum

Configuration management system External links:

RAVE Configuration Management System

TM Forum External links:

Home | TM Forum IoE Infocus

Home | TM Forum Live

Home | TM Forum Live

Business Information Services Library External links:

BiSL – Business Information Services Library App …

Tudor IT Process Assessment External links:

Tudor IT Process Assessment: Third Edition

Tudor IT Process Assessment – Revolvy
https://www.revolvy.com/main/index.php?s=Tudor IT Process Assessment

What is TIPA® (Tudor IT Process Assessment)? – YouTube

Corporate governance of information technology External links:

[PDF]Corporate governance of information technology

Configuration item External links:

Configuration Item (CI)-Defense Acquisition Glossary[DAP]

Configuration items in Service Manager | Microsoft Docs

Configuration Items | What Is a CMDB? | InformIT

Incident Management External links:

Enterprise Incident Management

National Incident Management System | FEMA.gov

[PDF]Incident Management (IM) Working Group – FEMA.gov

RPR problem diagnosis External links:

RPR Problem Diagnosis – TheInfoList.com

RPR problem diagnosis – WOW.com

RPR problem diagnosis – research.omicsgroup.org

Enterprise life cycle External links:

Enterprise Life Cycle Management (ELM) – Bay State

What is ENTERPRISE LIFE CYCLE? What does …

Enterprise Life Cycle | Chron.com

Performance engineering External links:

Lingenfelter Performance Engineering – Official Site

KPE Korkar Performance Engineering

Treadstone Performance Engineering Inc. – Official Site

Financial management for IT services External links:

Financial Management for IT services by Ivan Flores on Prezi

Granular configuration automation External links:

What does granular configuration automation mean?
http://www.definitions.net/definition/granular configuration automation

Software metric External links:

A software metric system for module coupling – ScienceDirect

Application Management External links:

Application Management

Application Management – Concord University

Application Management

Event Management External links:

Gather – Private Event Management Software for …

Superior event management for gamers | Warhorn

RegFox Event Management Software

Information security External links:

ALTA – Information Security

Information Security

Title & Settlement Information Security

ITIL security management External links:

ITIL Security Management – The Art of Service

ITIL security management
http://The ITIL security management process describes the structured fitting of security in the management organization. ITIL security management is based on the ISO 27001 standard. According to ISO.ORG “ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations).

ITIL Security management | KPI Library

Joint venture External links:

Joint Venture – JV – Investopedia

Joint Venture/Title Insurance Agency

Apple – Joint Venture

Service portfolio management External links:

Service Portfolio Management | ServiceNow Community

Service Portfolio Management – Optimizing IT Business …

Computer security External links:

Avast Store | All Computer Security Products & Services

Report a Computer Security Vulnerability – TechNet …

Naked Security – Computer Security News, Advice and …

Call for bids External links:

PW Call for Bids – Pend Oreille County

City of Renton Call for Bids

RFA, RFP, RFQ, Call for Bids – Pacific County, Washington

Functional Management External links:

functional management, selection process, Management …

Functional management. (Continually updated resource, …

What is FUNCTIONAL MANAGEMENT – The Law Dictionary

Best practice External links:

Best Practices – Independence Title

ALTA – Best Practices

Best Practice #4 – Alliance Abstract and Title, LLC

Change request External links:

What is change request? – Definition from WhatIs.com

GEICO Homeowner Mortgagee Inquiry and Change Request

Application Performance Management External links:

Application Performance Management | SolarWinds

Enable IBM Application Performance Management …

Application Performance Management | TraceView

Program management External links:

DoN Consolidated Card Program Management Division

Project management External links:

LearnSmart IT & Project Management Online Training …

Point of contact External links:

USCG NSF OSRO Point of Contact Report Page

State Single Point of Contact (SPOC) | opgs

Site Point of Contact Portal

ICT infrastructure External links:

What is ICT Infrastructure | IGI Global

UNESCO Office in Bangkok: ICT Infrastructure

ICT Infrastructure Specialist

Knowledge management External links:

Home | Center for Knowledge Management

tealbook | Supplier Discovery, Knowledge Management …

Lucidea | Knowledge Management Software

Definitive software library External links:

Using CA SCM as a Definitive Software Library

What is a Definitive Software Library? (with pictures)

Underpinning contract External links:

Underpinning Contract [ITIL documentation] – …

What Is an Underpinning Contract? | eHow

what is Underpinning contract ? | ServiceNow Community

IBM Tivoli Unified Process External links:

ITUP – IBM Tivoli Unified Process | AcronymFinder

[PDF]IBM Tivoli Unified Process (ITUP): Connecting the Dots

Request Fulfilment External links:

Request Fulfilment – ITIL® Process | Doc – Octopus

Help desk External links:

Help Desk

ND University System Help Desk | NDUS CTS

Help Desk – Helpdesk Software Login

Six Sigma External links:

Online Lean and Six Sigma Training Videos | Gemba Academy

Lean Six Sigma | Greenville Technical College

Six Sigma Green Belt Certification CSSGB – ASQ

Economic efficiency External links:

Economic Efficiency (eVideo, 2016) [WorldCat.org]

Economic Efficiency Definition | Investopedia

[PDF]Title: Economic Efficiency and Sustainability Manager

Information Technology Infrastructure Library External links:

[PDF]Information Technology Infrastructure Library – ITIL®

Information Technology Infrastructure Library (ITIL)

Configuration management External links:

Configuration Management Certification & Training …

Configuration Management | IpX

Interactive Configuration Management and Procurement …

Deming Cycle External links:

[PDF]Deming Cycle (PDCA Cycle) – ManagementMania

Deming Cycle – Everything2.com

Deming Cycle – Change Management Consultant

Call centre External links:

i24 Call Management Solutions – Canadian Bilingual Call Centre

Call Centre Helper – Official Site

Call Centre

The Stationery Office External links:

The Stationery Office Ltd, NORWICH NR3 1QZ GB – Panjiva

ITIL Service Design by The Stationery Office – Goodreads

Information Management External links:

Log in – Utility Permit Information Management System

Home | Information Management

Capacity management External links:

Capacity management review. (eJournal / eMagazine, …

Capacity management primary goal is to ensure that IT resources are right-sized to meet current and future business requirements in a cost-effective manner.
http://Capacity management review. (eJournal / eMagazine, …

HM Treasury External links:

HM Treasury – Official Site

HM Treasury Application Center – Roblox

HM Treasury Group Careers – Jobs

Fishbone diagram External links:

1.7 Fishbone Diagram Flashcards | Quizlet

What is fishbone diagram? – Definition from WhatIs.com

Fishbone Diagram (Cause and Effect Diagram) – QI …

Software asset management External links:

Software Asset Management | ServiceNow

Software Asset Management – SAM Basics – microsoft.com

Software Asset Management – Microsoft SAM

Central Computer and Telecommunications Agency External links:

Central Computer and Telecommunications Agency – …

Demand management External links:

Demand management (eBook, 2011) [WorldCat.org]

System Dashboard – JIRA – Demand Management

Demand Management Research Paper Example | Topics …

Business Service Management External links:

Login – HP Business Service Management

Business Service Management (BSM)

Microsoft Operations Framework External links:

Microsoft Operations Framework 4.0

Exin MOFF.EN Microsoft Operations Framework …

Microsoft Operations Framework

IT service continuity External links:

[PDF]IT Service Continuity Management

[PDF]It Service Continuity Management Strategy Pdf – …

W. Edwards Deming External links:

W. Edwards Deming Quotes – BrainyQuote

The W. Edwards Deming Institute

Dr. W. Edwards Deming: The Father of the Quality Evolution

Identity management External links:

Colorado Department of Education Identity Management

identity management jobs | Dice.com

ALSDE Identity Management (AIM) « ALSDE (Alabama …

Change management External links:

What is change management? – Definition from WhatIs.com

CDT Releases Organizational Change Management and …

Join Us | Change Management 2017

Access Management External links:

Login – Oracle Access Management 11g

UNCG Parking Operations and Campus Access Management

USBank Web Access Management:Authentication Login

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